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Frequently Asked Questions
| Our leasing team is here to help you Monday through Friday from 8:30 AM to 5:30 PM and on Saturday from 10:00 AM to 5:00 PM. We’re closed on Sunday. Give us a call at (504) 837-0305 or (844) 506-0456 to schedule a personal tour or ask any questions — we’d love to show you around The Lumiere and help you find the perfect home. |
| Yes, we are a pet-friendly community and love welcoming your furry family members! We allow up to 2 pets per apartment (cats and dogs). Breed restrictions apply (no Pit Bull Terriers/Staffordshire Terriers, Rottweilers, Doberman Pinschers, Chows, Presa Canarios, Akitas, Alaskan Malamutes, or Wolf-hybrids). Our team is happy to review the full details with you so you and your pets can feel right at home. |
| We offer a great selection of spacious 1-, 2-, and 3-bedroom apartment homes designed with your comfort in mind. Our newly renovated floor plans feature open layouts, energy-efficient kitchens with upgraded appliances and countertops, generous closets, and private patios or balconies in select units. Whether you're looking for a cozy one-bedroom or a larger home for roommates or family, we have options to fit your lifestyle. Visit our floor plans page or schedule a tour to see which one feels like home! |
| The Lumiere is conveniently located at 3301 W. Esplanade Ave N in Metairie, LA 70002. We’re nestled in a vibrant neighborhood that offers the perfect balance of suburban comfort and city convenience—just minutes from Lakeside Mall, Lake Pontchartrain, the Lakefront Trail, great restaurants, and only about 20 minutes from downtown New Orleans. It’s an ideal spot whether you commute to work or love exploring everything the area has to offer. |
| The Lumiere stands out with its renovated apartment homes, resort-style lounge pool, upgraded fitness center, and fully renovated clubhouse. Residents enjoy on-site Amazon package lockers, and a true sense of community in a prime Metairie location that offers both tranquility and easy access to shopping, dining, Lake Pontchartrain, and downtown New Orleans—all while feeling like a welcoming home. |
| No, we do not offer furnished units at this time. Our apartments are delivered clean and move-in ready so you can personalize your space exactly the way you want. Washer and dryer rental is available if needed for added convenience. |
| No, smoking and vaping are not permitted inside any apartments or common areas. This policy helps us maintain a clean, fresh environment for all residents. |
| Scheduling a tour is easy! Call us at (504) 837-0305, or book online through our website. We offer in-person tours during office hours so you can explore our renovated homes, amenities, and community in person. We can’t wait to show you around! |
| You’ll need a valid government-issued photo ID and proof of income (such as recent pay stubs or bank statements). Our leasing team will walk you through any additional items needed so the process stays simple and straightforward. |
| We look for verifiable income and complete a standard credit and background screening. Specific guidelines are shared during the application process, and our team is happy to answer any questions you have along the way. |
| You can apply online through our website or stop by the leasing office in person. Once we receive your application, we’ll guide you through the next steps to make securing your new home as smooth as possible. |
| Yes, all residents are required to maintain renters liability insurance. This helps protect your belongings and gives everyone peace of mind from day one. |
| Most applications are reviewed within 24–72 hours after we receive complete documentation. We’ll keep you updated every step of the way so you know exactly where things stand. |
| Yes, short-term leases are available depending on current availability and may include an additional monthly fee. Reach out to our leasing team to explore the options that best fit your timeline. |
| Yes, we complete a standard background and credit check as part of every application. This helps us ensure a safe and enjoyable community for all residents. |
| Water, sewer, gas, trash, and pest control are covered through convenient monthly apportioned fees that are added to your rent. This keeps things simple and predictable each month. |
| You are responsible for electric service (billed based on actual usage) as well as setting up your own internet and cable. Everything else is handled through monthly fees. |
| Rent is due on the 1st of each month. We accept debit, credit, and ACH payments through our resident portal or Bilt. Bilt also offers a convenient cash pay option at select locations. Cashier’s checks are accepted as well. Many residents enjoy the ease of setting up one-time or recurring payments online. |
| We primarily offer 12-month leases for stability and convenience. Short-term options are also available depending on current availability and may include an additional monthly fee. Our team is happy to walk you through the choices that best match your plans. |
| On move-in day, you’ll need to provide proof of renters insurance, proof of your electricity account, and any remaining move-in funds discussed with our team. You’ll also complete a quick inventory form noting the condition of your new home. We’ll make sure you receive your keys and everything you need to settle in smoothly. |
| Subletting and lease transfers are generally not permitted without prior written approval from our team. We’re happy to discuss any special circumstances with you. |
| We ask for 60 days’ written notice before you plan to move out. You’ll be responsible for any applicable fees and for returning your apartment in good condition so we can process everything as quickly as possible. |
| Residents enjoy a sparkling lounge pool, an upgraded fitness center, a comfortable club room, on-site Amazon package lockers, a bike rack, and convenient community spaces. These amenities are designed to make everyday living more enjoyable and convenient. |
| No. The pool is open from 10:00 AM to 10:00 PM, and the fitness center and club room are open from 6:00 AM to 11:00 PM. |
| Please contact the leasing office to discuss any questions about using community spaces. We’re happy to help with guidance based on current availability and community needs. |
| Yes, complimentary Wi-Fi is available in the club room for resident use. |
| No, we do not currently offer a guest suite. |
| Yes, on-site parking is available for residents (spaces are limited). We also have a limited number of visitor parking spots. |
| No, we do not currently offer EV charging stations. |
| Yes, there is a bike rack available on-site for resident use. |
| Yes, we occasionally host resident events and activities. Check with the leasing office or keep an eye on community notices for the latest gatherings. |
| We do not currently offer a guest suite. |
| Yes, we have a limited number of visitor parking spots available for guests. |
| Residents can grant access for their guests. Please speak with the leasing office if you have any questions about guest entry. |
| We do not currently have designated ADA units. Please contact the leasing office to discuss your specific needs so we can share the most accurate information about available homes. |
| Our club room and fitness center are located on the second floor and are reached by stairs. Please speak with the leasing office if you have questions about access to these spaces. |
| Yes, we have designated handicap parking spaces available on-site. |
| Yes, we are a pet-friendly community and welcome up to 2 pets per apartment (cats and dogs). |
| Yes. Restricted breeds include Pit Bull Terriers/Staffordshire Terriers, Rottweilers, Doberman Pinschers, Chows, Presa Canarios, Akitas, Alaskan Malamutes, and Wolf-hybrids. Contact the leasing office for full details. |
| A maximum of 2 pets are allowed per apartment. |
| Yes, service animals are welcome with proper documentation. |
| Yes, pet waste stations are located throughout the community for your convenience. |
| Yes. There is a one-time pet fee of $300 per pet and a monthly pet rent of $20 per pet. |
| The Lumiere is located in Metairie, Louisiana — a convenient and vibrant community just outside New Orleans. |
| We’re just minutes from Lakeside Shopping Center, a wide variety of restaurants, and grocery stores. You’ll find plenty of convenient options for shopping, dining, and everyday needs right in the area. |
| The property is zoned to Jefferson Parish Public Schools. Assigned schools are Keller Elementary, J.D. Meisler Middle School, and Bonnabel Magnet Academy High School. |
| Several universities and colleges are within easy commuting distance, including Herzing University (Metairie campus), Blue Cliff College, University of New Orleans, Tulane University, Loyola University New Orleans, Xavier University of Louisiana, and Delgado Community College. |
| Public transit stops are conveniently located nearby, with one stop just minutes from the property. Feel free to ask the leasing team for the latest route details. |
| Rent is due on the 1st of each month. You can pay online through our resident portal or Bilt using debit, credit, or ACH. Bilt also offers a cash pay option at select locations, and we accept cashier’s checks. |
| Contact the leasing office when renewal notices are sent. Our team will walk you through available options and current terms. |
| Submit requests easily through the resident portal or by calling the office. For emergencies, call (504) 837-0305 and select option 2 for 24/7 assistance. |
| Yes. Our resident portal makes it simple to pay rent, submit maintenance requests, and manage your account online. |
| Yes. We offer various partner discounts and perks for residents. Ask the leasing office for current offerings. |
| Yes. Reliable internet options and convenient community spaces help support remote work. |
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